Terms and Conditions

1. scope of application

The following terms and conditions apply to all orders placed via our online store.

2 contractual partner, the conclusion of the contract

The purchase contract is concluded with LeadiX GmbH.

By placing the products in the online store, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. contract language, contract text storage

The languages available for the conclusion of the contract are German and English.

We store the contract text and send you the order data and our terms and conditions by e-mail. You can also view the GTC at any time here on this page. Your past orders are no longer accessible via the Internet for security reasons.

4. delivery conditions

Shipping costs will be added to the indicated product prices. You can find out more about the shipping costs in the offers.

We deliver only in the dispatch way. A self-collection of the goods is unfortunately not possible.

5. payment

Prepayment
If you choose payment in advance, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Secured payment processing (payment guarantee)

In case of payment via the payment methods "purchase on account", "direct debit", (depending on which payment method(s) are offered) the purchase price claim is assigned via Novalnet AG as payment institution to Financial Management Solutions GmbH (under the brand InfinitePay), (hereinafter referred to as "InfinitePay"). The data required to process the payment will be transmitted to InfinitePay. The data transfer serves, among other things, the purpose that InfinitePay can carry out an identity and credit check for the processing of your purchase with the payment method requested by you. The processing is based on Art. 6 para. 1 lit. f DSGVO from the legitimate interest in offering different payment methods as well as the legitimate interest in protection against payment default. You have the right to object at any time to this processing of personal data concerning you based on Art. 6 (1) (f) DSGVO for reasons arising from your particular situation by notifying us.
You can find InfinitePay's privacy policy here: https://www.infinitepay.de/datenschutzhinweise. Should you wish to receive information about the use of personal data concerning you, you can contact datenschutz@fms-mainz.de at any time. The provision of the data is necessary for the conclusion of the contract with the payment method requested by you. Failure to provide it will result in the contract not being concluded with the payment method you requested.

6. transport damages

If goods are delivered with obvious transport damage, please claim such defects as soon as possible to the deliverer and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

7 warranty and guarantees

Unless otherwise expressly agreed upon below, the statutory liability for defects shall apply.
The limitation period for claims based on defects shall be one year from delivery of the goods in the case of used goods.
The above limitations and shortening of the period shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents

in case of injury to life, body, or health,
in case of an intentional or grossly negligent breach of duty as well as fraudulent intent,
in the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations)
within the scope of a guarantee promise, if agreed, or
insofar as the scope of application of the Product Liability Act is opened.

Information on any additional warranties and their exact conditions can be found with the product and on special information pages in the online store.

Customer service: You can reach our customer service for questions, complaints, and claims on weekdays from 9:00 am to 4:00 pm under the phone number 03641 2716023 and by e-mail at info(at)miraculix-lab.de.

8. cancellation policy

If you are a consumer*), you have a right of withdrawal, about which we instruct as follows.

Right of withdrawal for the purchase of goods
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Leadix GmbH, Hans Knöll Straße 6, 07749 Jena, info(at)miraculix-lab.de, phone: +49 3641 2716023) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Special notes

The right of withdrawal expires prematurely

The right of revocation exists for consumers in the case of contracts in which exclusively means of distance communication were used for the contract negotiations and the conclusion of the contract (distance contract). A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his/her commercial nor to his/her independent professional activity. Means of distance communication are all means of communication that can be used to initiate or conclude a contract without the parties to the contract being physically present at the same time, such as letters, catalogs, telephone calls, e-mails, messages sent via mobile phone service (SMS), as well as broadcasting and telemedia (e.g. Internet).

Right of withdrawal when purchasing services
You have the right to revoke this contract within fourteen days without giving any reason.The revocation period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us (LeadiX GmbH, Hans Knöll Straße, 07745, Jena, info(at)miraculix-lab.de, +49 36412706023) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.

Special notes

The right of withdrawal expires prematurely

- in the case of a contract for the provision of services, even if the entrepreneur has provided the service in full and has only begun to perform the service after the consumer has given his express consent to this and at the same time has confirmed his knowledge that he loses his right of withdrawal upon full performance of the contract by the entrepreneur.If you revoke the contract, this affects the contract as a whole.

*)= Consumer
The right of withdrawal applies to consumers in the case of contracts in which exclusively means of distance communication were used for the negotiation and conclusion of the contract (distance contract). A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. Means of distance communication are all means of communication that can be used to initiate or conclude a contract without the parties to the contract being physically present at the same time, such as letters, catalogs, telephone calls, e-mails, messages sent via mobile phone service (SMS), as well as broadcasting and telemedia (e.g. Internet).

9. liability

For claims due to damages caused by us, our legal representatives, or vicarious agents, we are always liable without limitation

in case of injury to life, body, or health,
in case of an intentional or grossly negligent breach of duty,
in the case of warranty promises, insofar as agreed, or
insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is a prerequisite for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability shall be limited to the amount of the damage foreseeable at the time of the conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.